Ludlow – Privacy Policy

Last updated: 21 October 2026

1. Introduction

Ludlow respects your privacy and is committed to protecting your personal information when you visit our website or place an order.

2. Information We Collect

Depending on how you use our store, we may collect:

• Name and contact details.

• Billing and shipping addresses.

• Order and transaction information.

• Customer support messages.

• Device, browser and website usage information.

• Cookie and preference information where applicable.

Payment information is generally handled by payment service providers. We do not intentionally store complete payment card details on our own systems.

3. How We Use Your Information

We may use personal information to:

• Process and deliver orders.

• Handle payments, returns and refunds.

• Respond to customer enquiries.

• Maintain website security and prevent fraud.

• Comply with legal, tax and accounting requirements.

• Send marketing communications where legally permitted.

4. Shopify and Other Service Providers

Our store is hosted by Shopify. Information may be shared with service providers, including payment processors, delivery companies and customer support tools, where necessary to operate our business.

5. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, measure performance and support advertising where enabled. You can manage cookies through your browser and any cookie preference tools offered on our website.

6. Sharing Information

We do not sell personal information as a standalone product. We may share relevant information with service providers, legal authorities or other parties where necessary for business operations or legal compliance.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal and accounting obligations. We use reasonable safeguards to protect personal information, although no online system can guarantee absolute security.

8. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to access, correct or delete your personal information, object to certain processing, restrict processing or request data portability.

You may also have the right to complain to the UK Information Commissioner's Office (ICO).

9. International Data Transfers

Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers.

10. Children's Privacy

Our store is not intended to knowingly collect children's personal information without appropriate authorisation where required by law.

11. Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page.

12. Contact Us

Store: Ludlow
Website: https://ludlowuk.myshopify.com