Ludlow – Return and Refund Policy

Store Name: Ludlow
Website: https://ludlowuk.myshopify.com

1. Return Period

Customers may request a return within 14 days of receiving their order, subject to applicable consumer law. Items should be unused and in their original condition and packaging where appropriate.

This policy does not affect your statutory consumer rights.

2. Return Eligibility

To request a return:

• Provide your order number or proof of purchase.

• Contact our customer support team before returning the item.

• Ensure the item is in its original condition, except where it is faulty or otherwise protected by law.

Certain personalised or sealed hygiene-sensitive products may be excluded from change-of-mind returns where legally permitted.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, contact us with your order number and details of the issue. Photographs may help us assess the problem. We will explain the available remedies in accordance with applicable law.

4. How to Request a Return

Email us at [Insert your customer support email] with your order number and reason for the return. We will provide return instructions where required.

Please contact us before sending an item back.

5. Return Shipping Costs

Customers may be responsible for return shipping costs for change-of-mind returns where this was communicated before purchase. Faulty, damaged or incorrectly supplied items will be handled in accordance with applicable law.

6. Refunds

Once a returned item has been received or acceptable evidence of return has been provided, eligible refunds will be processed within the timeframe required by law.

Refunds will generally be issued to the original payment method. Your payment provider may require additional time to display the refund.

7. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. We will try to stop processing or dispatch where possible. If the order has already been dispatched, your statutory cancellation and return rights may still apply.

8. Consumer Rights

Nothing in this policy limits your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

9. Contact Us

Store: Ludlow
Website: https://ludlowuk.myshopify.com